Ordering & Support
Information for business customers working with Guangdong Sineteng Technology Co., Ltd.
How do I request a quotation?
Send the product model or lighting requirements, estimated quantity and destination market. Include dimensions, electrical requirements, finish, packaging or drawings where available.
Can I discuss an OEM or ODM project?
Yes. Share your design brief, intended application and branding requirements. Available customization, development scope and production arrangements are discussed for each project.
Can I request samples?
Contact us with the model and configuration you would like to evaluate. Please confirm sample availability, cost, preparation time and shipping arrangements before proceeding.
What is the minimum order quantity?
Please request the applicable minimum order quantity for your selected model and customization requirements.
What are the lead time and shipping arrangements?
Timing depends on the product, quantity, customization and production schedule. Please confirm production timing, shipping arrangements and delivery terms in the written quotation or order documents.
What are the payment terms?
Please request the available payment arrangements with your quotation. Payment stages, currency and any relevant charges need to be agreed for the order before payment.
Which certificates and test reports are available?
Identify the exact model and destination market when requesting documentation. Review the scope of any supplied certificates, declarations or test reports; documentation for one model should not be assumed to cover every configuration.
How do I raise a quality or after-sales request?
Contact us with your order reference, product model, description of the issue and relevant photos or test information. Confirm the applicable warranty period, claim process and return arrangements in your quotation or order documents. Any remedy depends on the circumstances, agreed terms and applicable law.